Warranty

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DIY Handrails Limited Warranty

Coverage & Duration
DIY Handrails (“Fortin Ironworks”) provides a limited warranty to the original purchaser (“Customer”) that its handrails are free from defects in materials and workmanship under normal use for a period of 5 years from the date of purchase.

What This Warranty Covers
This warranty covers:

  • Structural integrity of the handrail system.
  • Resistance to corrosion under normal environmental conditions.
  • Proper function when installed according to Manufacturer’s instructions.

What This Warranty Does Not Cover
This warranty does not cover:

  • Damage resulting from improper installation, misuse, abuse, or neglect.
  • Modifications or alterations made to the handrail after purchase.
  • Damage caused by natural disasters, accidents, or external forces beyond Manufacturer’s control.
  • Normal wear and tear, including aesthetic changes such as fading or scratches.
  • Labor costs associated with installation, removal, or replacement of the product.

Claim Process
If a defect arises within the warranty period, the Customer must:

  1. Contact DIY Handrails.
  2. Provide proof of purchase and a description of the issue.
  3. Allow Manufacturer to inspect or request photos of the product.

If a valid claim is determined, Manufacturer will, at its discretion, either repair, replace, or refund the defective product.

Limitations & Exclusions
This warranty is non-transferable and applies only to the original purchaser. Manufacturer’s liability is limited to the repair, replacement, or refund of the defective product. Under no circumstances shall Manufacturer be liable for incidental, consequential, or indirect damages.

State Law Rights
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the above limitations may not apply. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For warranty service or further inquiries, please contact us at the information below.

DIY Handrails
Fortin Ironworks
944 West Fifth Avenue
Columbus, Ohio 43212
(614) 291-4342
fortin@fortinironworks.com
DIYHandrail.com