Tag Archive for: return

Returns, Refunds and Exchanges Policy

How To Return An Item

I’d be happy to make suggestions to help you fit your handrail to your steps.  Feel free to call or email Joe (614) 715-4766 joe@fortinironworks.com

You may be responsible for all shipping costs unless there is a manufacturer defect.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.  You may at our discretion be responsible for all shipping costs unless there is a manufacturer defect.

You may be responsible for return shipping costs even if the shipping cost was included in the original purchase price.

For step mounted Iron X Handrails it is typically $80-$100 to ship.  For wall mounted Iron X Handrails it is typically $20-$30 to ship.  You must also provide a shipment tracking number on the return shipping.  Your account will be credited once we receive the shipment.  Please contact Joe with questions.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. You may be responsible for all shipping costs unless there is a manufacturer defect.

  1. Please email joe@fortinironworks.com to request a RMA #.
  2. Mail your returned item to:
    • Fortin Ironworks
    • RMA#
    • 944 West Fifth Avenue
    • Columbus, Ohio 43212
    • (614) 715-4766
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
  4. If your product was damaaged in transit or if there is a manufacturers defect, please email joe@fortinironworks.com photos of the damage

Return Exceptions

Some items can not be returned. These include custom ornamental iron, altered products. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that was paid on the order even if the product is a ‘Free Shipping’ or ‘Shipping Included’ item. For step mounted Iron X Handrails it is typically $80-$100 to ship. For wall mounted Iron X Handrails it is typically $20-$30 to ship. You will be responsible for these costs as well if your item is returned.

Exchanges

If your item is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you will have to pay for the return shipping to us. You must also provide a shipment tracking number on the return shipping. Your account will be credited once we receive the shipment. Please contact joe@fortinironworks.com